Privacy policy

Privacy Policy
Last Updated: [Jan-24-2025]

This Privacy Policy describes how The Five Land (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thefiveland.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page, along with the revised "Last Updated" date. We encourage you to review this page regularly to stay informed.

What Personal Information We Collect

The types of personal information we collect depend on your interaction with our Site and Services. "Personal information" refers to data that identifies, relates to, or can be associated with you.

Information You Provide Directly:

  • Name, address, phone number, and email address.
  • Shopping preferences (e.g., items added to your cart or wishlist).
  • Customer support information provided during communication with us.

Information Automatically Collected:
We automatically collect information about your interaction with our Services using technologies like cookies and tracking pixels. This includes:

  • Device and browser information.
  • IP address and network connection details.
  • Usage data (e.g., pages viewed, time spent, and navigation paths).

Information from Third Parties:
We may obtain information from external service providers, including:

  • Analytics providers to help us understand user behavior.
  • Shipping partners to fulfill and track orders.

What We Don’t Collect:
We do not collect or store:

  • Payment and billing details (these are handled securely by third-party payment processors).
  • Account login details, such as usernames, passwords, or security questions, as we do not require account creation.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Fulfilling Orders and Providing Services

  • Shipping products and managing returns or exchanges.
  • Communicating updates about your orders.

2. Communication

  • Responding to inquiries and providing customer support.

3. Marketing and Advertising

  • Sending promotional emails or SMS (if you opt-in).
  • Displaying tailored advertisements on our Site or third-party platforms.

4. Analytics and Improvements

  • Monitoring website performance.
  • Enhancing the user experience through analytics.

5. Security and Legal Compliance

  • Protecting against fraud, unauthorized access, and legal violations.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance site functionality and remember your preferences.
  • Analyze site performance and gather usage data.
  • Serve targeted advertisements.

You can manage cookie settings via your browser. However, blocking cookies may affect the functionality of the Site.

How We Share Your Information

We may share your personal information with:

  • Service Providers: Vendors who fulfill orders, provide IT support, or manage analytics.
  • Marketing Partners: To provide you with tailored advertisements.
  • Legal Authorities: When required by law or to enforce our rights.

We do not sell your personal information.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access and Correction: Request access to or correction of your data.
  • Deletion: Request deletion of your personal information.
  • Marketing Preferences: Opt-out of promotional communications.

To exercise your rights, contact us using the details provided below.

Third-Party Websites and Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing any information.

Security of Your Information

We use appropriate technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Children’s Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to request its deletion.

International Users

If you access our Services outside the United States, your information may be transferred to and processed in the United States. We ensure adequate protections are in place for such transfers.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us through the Contact Us page